Continued COVID 19 protocols:
Paws continues to enforce curbside services for prescription and food pickups, technician appointments, surgical check-in, and patient dismissals. We need to limit the number of people in our lobby/office and the contact time we spend with our clients. Paws will continue to encourage curbside services and virtual appointments when possible. These are changing times and we do miss the days when clients could walk in for a quick question or pick up. We are doing our best to adjust to the new normal and want to continue to provide excellent patient care and client communications. There have been many changes and requirements for us to continue to be open. We are doing everything possible to stay healthy and be here for our patients during these difficult times.
Prescriptions: When possible please call 24-48 hours ahead for prescriptions. The refill process is time-consuming and does require technician review, doctor review and authorization, and time for preparation. It is not a quick process and can interrupt patient care when you call in urgent need of a refill.
Follow-ups: We will be calling or emailing to get updates on patients. Please feel free to respond and ask questions. You can reach out with any concerns and we will get back to you as soon as Dr. Mark has a chance to review his messages. We will try to respond by the following day but be aware there are times when we are overloaded with ill patients. If you have not heard from us by the following day feel free to call or email again to check on the status.
No walk-ins: Do not stop in with a quick question or to schedule an appointment. Please respect our staff and other clients by calling or emailing any questions. Each time someone walks in the door we will need to sanitize the area you came in contact with. This takes time away from us providing care for patients as well as interrupting client communications and services. We may also have a client or patient waiting to leave or enter. If it is a non-urgent concern please be patient as we may have a critical animal or several ill patients taking our attention.
Current services available:
Curbside appointments- This is a scheduled appointment with Dr. Mark. When you arrive, we ask that you call the office to check-in. The medical technician will take note of the medical history and list any concerns. We will come to your car to retrieve the patient for the examination. Dr. Mark and the assistant will perform the examination while you wait in the comfort of your vehicle. After the examination, Dr. Mark will personally call to discuss the physical exam and go over any questions or concerns you may have. We will go over any diagnostics or treatment recommendations before proceeding. It is ideal for you to wait during this time and to be available by phone to discuss the exam. If you decide to run an errand please inform us and still be prepared to answer a call from Dr. Mark. If you miss the call and receive a voicemail be aware that Dr. Mark may be busy with another patient when you call back or arrive to pick up your pet.
Drop off appointments - This is a non-scheduled appointment with Dr. Mark. When you arrive, we ask that you call the office to check-in. The veterinary assistant will get the medical history and list of concerns. We will go over any possible treatments needed and estimated costs. You can let us know what you feel comfortable pursuing and when we need to call you for authorization. A staff member will come to your car to retrieve the patient. Your pet will be in a kennel during his/her stay. The Paws staff will take pets for short walks for potty breaks and offer water. Dr. Mark and the assistant will perform the examination between appointments, between surgeries, over the lunch hour, or whenever it is possible to fit it in. After the examination, the technician will call to discuss the physical exam and go over any questions or concerns. We will go over any diagnostics or treatment recommendations before proceeding unless previously authorized or if it is a life-threatening emergency. Be aware this may be a short stay at the office or it may take all day. We are fitting the patient in despite a full schedule and this will vary depending on how scheduled appointments and surgeries go. We will not keep your pet overnight, the care will be provided the same day of drop off.
Virtual visits - We highly recommend this option when possible. The virtual visit is typically in the form of an email including details with photos or videos for review. We ask that you include any relevant information pertaining to the problem or concern (ie. how long the patient has had the symptom, any reason this could have started, has the problem improved or worsened, etc). Once we receive all the details needed this information is forwarded to Dr. Mark for review. When Dr. Mark decides the best course of treatment you will be notified by email or phone by the veterinary assistant. The cost for the service is $45 for the time spent by Dr. Mark reviewing the case and the veterinary assistant receiving and responding to emails, preparing medications, etc. This is available for currently established clients/patients only. If for some reason Dr. Mark needs to physically examine your pet the $45 fee will be credited towards the physical exam. Response time will vary depending on current cases in the office and severity of the condition. Please do not use this service in emergency/urgent situations.
Phone consultations- This is typically reserved for follow up conversations pertaining to lab results with extensive follow up or treatments needed, end of life or quality of life discussions, or behavioral consultations. This is typically arranged through the veterinary assistant as an appointment. We will schedule a block of time for the phone consultation and gather details and the best contact information. Please be prepared with specific questions or concerns to discuss. The information can also be emailed for review prior to the phone consultation. Our schedule is very limited and we request you be available during the time scheduled. If our schedule is full we may ask for several days and times when you are available to speak. Dr. Mark can then reach out when he has a break between patients. The cost can vary depending on the extent of the conversation. Please ask for an estimate.